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Degraded

Delivery instability for Paybylinks and notifications by Email

Feb 25 at 06:48pm UTC
Affected services
Gateway

Resolved
Feb 25 at 11:45pm UTC

The instability affecting email delivery has been fully resolved. All services, including PaybyLink delivery, payment notifications, and export file generation, are operating normally.

Our engineering team has confirmed that the backlog has been processed and delivery rates have stabilized across all providers. We will continue to track our internal monitoring to ensure ongoing stability.

We apologize for any inconvenience this may have caused.

Updated
Feb 25 at 09:05pm UTC

We have successfully applied a patch to address the email delivery instability. Email services, including PaybyLink delivery, payment notifications, and export file generation, are beginning to recover as the backlog is processed.

Please note that delivery may return gradually as providers normalize the flow. Our engineering team will continue to monitor the situation closely until full stabilization is confirmed.

We appreciate your patience.

Created
Feb 25 at 06:48pm UTC

We have identified an instability affecting email delivery across several providers. Our engineering team has already identified the cause and is working on a solution to stabilize the service as quickly as possible.

Recommendation: To ensure immediate delivery during this period, we recommend sending PaybyLinks via SMS or WhatsApp as well.

We apologize for the inconvenience.